FAQs


What is the time margin to order food ?
  • We accept orders made at least 90 mins prior to the boarding time.

  • Can I get food at any time ?
  • Cut-off Time :
           Breakfast : 08:00 AM - 10:30 PM
           Lunch : 11:00 AM - 3:00 PM
           Evening : 3:00 PM - 11:00 PM
           Dinner : 6:00 PM - 11:00 PM

  • Can I make a advance order ?
  • You can place your order in advance even a month before your journey date.

  • How the Invoice for the order placed is given to me ?
  • On completion of transaction, SMS and email shall be generated and sent to you. The SMS and email shall have the billing details and order-id for the order that you have placed.

  • How could i be sure that an order is confirmed ?
  • You can be sure that your order is placed only when you receive a sms and an email from sdoof. If not contact us through mobile to confirm your order.

  • What is the minimum order value for food which you deliver ?
  • We do not have any minimum order value for delivery.

  • What are the payment options available for me ?
  • You can use any of the online payment options using our secure payment gateway. We accept payments through Credit cards, Debit cards, Net Banking through all major banks and leading wallet providers.

  • What if I have a problem with my order ?
  • We’re here to help. Once you’ve placed an order, just contact us and we’ll take care of your issue.

  • How can i cancel my order ?
  • You could contact us through mail or phone to cancel your order.

  • What are sdoof’s Cancellation policy ?
  • Refer Sdoof's Cancellation policies in the 'Terms of Use' page and for refund related doubts refer 'Refund Policy' page.

  • When will my amount be refunded after cancelling an order ?
  • The amount will be credited to your account within 15 days.

  • If i am having mobile with android version 5 or less or Iphone mobile or other mobiles how could i use sdoof ?
  • Sdoof's website is mobile-friendly. So, if you are a non-android user or user with lower android versions, kindly use our website(www.sdoof.com) to order your food through sdoof.